Frequently Asked Questions

How do you calculate my Brain Factor?

Brain Factor is how you compare, within a range of 1 to 800, to other users in your demographic. A Brain Factor of 400 represents the average score.

How do I sync my training across multiple devices?

Syncing is automatic. Just be sure you are logged in to Brainwell® and that your device is connected to the internet.

Can two or more people use Brainwell® on the same device?

Yes. Using your unique Brainwell® user name and password, you can simply log out of one account and log in to another. This allows each person to maintain their own identity and customized training regimen.

Does my Brainwell® subscription also work on your mobile app?

Yes, you can use your existing Brainwell account credentials (or Facebook login) to access your training and other features from our mobile application and from the web. Brainwell automatically syncs your training and statistics across all of your devices as long as you are logged in on that device.

How do I cancel my subscription?

Subscriptions originating from the Google Play Store:
Launch the Google Play Store app.
Tap Menu -> My Apps -> Subscriptions and tap the Brainwell® App icon to cancel.
Tap "Cancel" and "Yes" to confirm the cancellation.
Now, the status of your Brainwell® Subscription has been changed from Subscribed to Canceled. Your subscription will stop at the end of the current billing cycle.

Subscriptions originating from the Apple App Store:
Launch the iTunes App
Tap your Apple ID -> Tap View Apple ID. (You might need to sign in.)
Tap the subscription that you want to manage.
Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal which will cancel your subscription. Your subscription will stop at the end of the current billing cycle.

Subscriptions originating from the Amazon App Store:
On the home screen of your Kindle Device:
Swipe down and then tap Apps -> Tap Store.
In the store, open the menu and then tap Manage Subscriptions.
Find BRAINWELL® in the list of subscriptions
In the Actions menu, select Turn off auto-renewal. Your subscription will stop at the end of the current billing cycle.

Subscriptions Originating from Brainwell.com or Monclarity.com:
If you used PayPal as your payment method, you can manage your subscription at Paypal.com.
Log into Paypal -> Find any payment to Monclarity, LLC
Click on that payment
Select "Manage Monclarity Payments"
Here you can select "Cancel" to to turn off automatic renewals. Your subscription will stop at the end of the current billing cycle.

For all other subscription methods, please contact support@brainwell.com. Please include information about how you subscribed, the email address used for the subscription and first and last name used for billing.

Contact Us

Still have questions? Click here to contact us.